Your privacy is our responsibility

ck4444 collects various types of information to operate its services smoothly. The information collected can broadly be divided into two categories: information you provide directly and information received automatically.

1.1 Information You Provide Directly

The information you provide during account registration, identity verification, or deposit and withdrawal processes includes:

• Full name and date of birth (for age verification — all services are for users aged 21 and above)
• Mobile number and email address
• Residential address
• National ID card or passport number (when identity verification is required)
• Payment-related information: bKash, Nagad, or Rocket number, or bank account details
• Messages and complaints sent via support chat or email

1.2 Information Received Automatically

When you browse our site or use the app, certain information is automatically logged on our servers:

• IP address and device type
• Browser and operating system information
• Log of which pages were visited on the site and for how long
• Cookie and session tracking data
• Referral source (where you came from before visiting our site)

ck4444 uses collected information only for the legitimate purposes listed below. User data is never sold to any third party.

2.1 Service Operation and Improvement

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and VIP benefits
• Maintaining records of gaming history and transactions
• Analysing and improving site performance

2.2 Identity and Age Verification

Our services are available only to individuals aged 21 or older. Verifying the age of each account is an obligation we must fulfil. Your ID information may be used for this purpose.

2.3 Security and Fraud Prevention

• Preventing account hacking and unauthorised access
• Taking anti-money laundering (AML) measures
• Detecting and preventing multiple accounts
• Monitoring suspicious activity

2.4 Support and Communication

Our 24/7 live chat and email support team uses your contact information to resolve your issues quickly. Chat sessions may be recorded to maintain service quality.

ck4444 uses industry-standard technology to protect user data. SSL encryption is applied to every data transfer, protecting your information from third-party interference.

3.1 Technical Security

• SSL/TLS encryption: 256-bit encryption on all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Sensitive data (passwords) stored in hashed form
• Restricted access — only authorised staff can view data

3.2 Data Retention Period

Data is retained while your account is active and, after closure, for a specified period as required by law. Transaction records and identity-related documents may be kept for an extended period. Once the retention period has passed, data is securely deleted.

ck4444 does not sell your data or share it for advertising purposes. However, in specific circumstances, limited data may be shared with the parties listed below:

4.1 Payment Service Providers

The necessary financial information is exchanged with the relevant payment service provider to complete transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to complete the specific transaction.

4.2 Technology Partners

Data may be shared to a limited extent with game software providers (such as Evolution, Pragmatic Play, PG Soft), technology service providers, and analytics tools. All such partners are bound by strict confidentiality agreements.

4.3 Legal Obligations

Data may be disclosed in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we will endeavour to notify you in advance where possible.

The ck4444 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the site's functionality.

5.1 Types of Cookies Used

• Essential cookies: Required to maintain login sessions and ensure security; disabling these will prevent the site from functioning properly
• Functional cookies: Used to remember your language preference, game settings, and other personalised settings
• Analytics cookies: Used to understand which parts of the site are used most; data is purely statistical
• Security cookies: Used to detect and prevent fraudulent activity

You can manage cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

As a member of the ck4444 platform, you have the following rights regarding your personal data:

6.1 Right to Access Data

You may request to know what information we hold about you. After verification, we will provide the information within a specified timeframe.

6.2 Right to Correct Data

If any of your information is incorrect or incomplete, you may request a correction. For security reasons, changes will only take effect after identity verification.

6.3 Account Closure Request

If you wish to close your account, please contact the support team. Even after account closure, some data may be retained for a specified period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can opt out through your account settings or via support. However, it is not possible to stop essential messages related to transactions and security.

All services at ck4444 are for individuals aged 21 or older only. We do not knowingly collect data from any minor. An age verification process is active at the time of account registration.

If any account belonging to a minor comes to our attention, we will immediately close that account and delete the associated data.

Third-party game software is integrated into the ck4444 platform. The companies operating this software may have their own privacy policies. We do not accept responsibility for data handling by such third parties.

Before following any external link on the site, we recommend reading that site's own privacy policy.

ck4444 reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the site or inform you via your registered email. The date of the latest update will be noted at the beginning of this policy.

If you continue to use the site after any changes, you will be considered to have accepted the new policy. We therefore encourage you to visit this page regularly.

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact us:

• Live chat: Connect directly via 24/7 live chat from any page on the site
• Email: [email protected]

Our support team can assist in both Bengali and English. You can also visit our Frequently Asked Questions (FAQ) page for answers to common queries.